Refund and Returns Policy for Cutetopin

Effective Date: January 6, 2025

At Cutetopin, we value your satisfaction and want you to be happy with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process. Please review our Refund and Returns Policy below for details on how to return or exchange items purchased from our website.

Contact Information

For questions regarding returns or refunds, please contact us at:

1. Eligibility for Returns

We accept returns for most items within 30 days of receiving your order. To qualify for a return, the product must meet the following criteria:

  • Unused and Unopened: Items must be in their original, unused, and unopened condition.
  • Original Packaging: The product must be returned in the original packaging with all accessories and tags intact.
  • Proof of Purchase: A copy of the order confirmation or receipt is required for all returns.

Non-Returnable Items:

The following items are non-returnable and non-refundable:

  • Items marked as final sale or clearance at the time of purchase.
  • Products that have been used, opened, or damaged after delivery.
  • Personalized or custom-made products.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at info@cutetopin.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your return request, we will send you instructions on how to return the item(s) and issue a Return Merchandise Authorization (RMA) number.
  3. Return Shipping: You are responsible for return shipping costs unless the item is defective or we made an error in your order. Please use a trackable shipping service to return the item.
  4. Return Address: Return items to the following address (ensure the RMA number is included in your return package):
    • Cutetopin Returns
      4292 Kelly Drive,
      Clarksburg, West Virginia, United States

3. Exchanges

If you wish to exchange an item for a different size or product, please follow the return process outlined above. Once we receive and inspect the returned item, we will issue a new order for the exchange. If there is a price difference, we will either charge you the additional amount or issue a partial refund.

4. Refund Process

Refunds will be issued once we receive and inspect the returned item(s). The refund will be processed to the original payment method used for the purchase.

  • Refund Timeframe: Please allow 7-10 business days for the refund to be processed after we receive your return.
  • Refund Amount: The refund will include the purchase price of the item(s) but not the original shipping charges unless the return is due to a defective item or our error.
  • Processing Fees: Please note that any processing fees charged by the payment provider may not be refundable.

5. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 7 days of receiving your order.

  • Contact Us: Email us at info@cutetopin.com with your order number and clear pictures of the damaged or defective item.
  • Return or Exchange: We will provide a return label and issue a full refund or send a replacement product at no additional cost.

6. Late or Missing Refunds

If you have not received your refund after the specified processing time, please:

  • Check your bank or credit card statement for any pending transactions.
  • Contact your payment provider as they may take additional time to process the refund.
  • If you have done all of the above and still have not received your refund, please contact us at info@cutetopin.com for assistance.

7. Changes to This Policy

Cutetopin reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend that you review this policy periodically for any updates.