Shipping Policy

Effective Date: January 6, 2025

Thank you for shopping at Cutetopin. This Shipping Policy outlines the terms and conditions regarding the delivery of your purchases. Please review this policy carefully.


1. Processing Time

Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delays

Processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances. Customers will be notified promptly of any significant delays.


2. Shipping Options and Costs

Available Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days.

  • Expedited Shipping: Delivery within 2-4 business days.

  • Overnight Shipping: Delivery within 1 business day.

Shipping Costs

Shipping costs are calculated based on:

  • The weight and dimensions of the package.

  • The destination address.

  • The chosen shipping method.

Shipping fees will be displayed at checkout.


3. Tracking Your Order

Shipment Confirmation

Once your order is shipped, you will receive an email confirmation containing the tracking number.

Tracking Information

You can track your shipment using the tracking number provided. If you encounter issues, please contact us at support@cutetopin.com.


4. International Shipping

Availability

We offer international shipping to selected countries. The list of eligible countries is displayed at checkout.

Customs, Duties, and Taxes

  • Import duties, taxes, and other charges are not included in the item price or shipping costs.

  • These charges are the buyer’s responsibility and vary by country.


5. Lost or Damaged Shipments

Lost Shipments

If your shipment does not arrive within the estimated delivery timeframe, contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

Damaged Shipments

For items received damaged, retain the original packaging and contact us at support@cutetopin.com with photographic evidence to initiate a claim.


6. Undeliverable Packages

Incorrect Address

Cutetopin is not responsible for undeliverable packages due to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipments.

Unclaimed Packages

Unclaimed packages returned to us will incur additional shipping fees if reshipment is requested.


7. Contact Information

For questions or concerns about this Shipping Policy, please contact us:


By placing an order, you agree to the terms outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice.